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Frequently Asked Questions

Need help with something? Here are our most frequently asked questions

Signing up is easy! Just dial the USSD code *380*500# to get started on your health journey. The cool part about this? You do not need an internet connection or a smartphone—Healthy You works on all types of phones, making it accessible to everyone.

Healthy You offers a wide range of services, including primary care consultations, specialist care, personalized fitness programs, and customized meal plans.

Access to the Healthy You platform and basic services is free, with premium services available at competitive rates. Consultation fees and program costs vary depending on the service.

After you sign up, you’ll complete a detailed profile covering your health status, objectives, and preferences. Our experts use this information to create a care plan tailored just for you.

Absolutely! Our platform offers a directory of healthcare professionals and specialists. You can browse and select the one that best fits your needs.

You can easily change or cancel appointments through the USSD service. Please note that some changes or cancellations may be subject to policies and fees.

Your privacy and security are our top priorities. Healthy You use advanced encryption and security protocols to protect your personal health information.

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